FAQs

FAQS

Standard shipping is free for all orders, usually takes 5-7 days.

Express shipping is an additional cost of $12.50, and usually takes 2-3 days.

*Holiday's Shipping Update

Due to the high volume of shopping across Australia during the holiday season,, with restrictions and increased demand for online orders, Australia Post is facing some delays. Please know we’re doing our best to get your order to you as soon as possible.

Do you ship internationally?
At this stage we don’t ship internationally but don’t worry, SADA MEN will be coming to you soon…
Unfortunately, we cannot cancel your order or change your address once your parcel has been dispatched. We encourage you to always double-check your address before placing your order.

If you wish to cancel your order after it has been dispatched you will need to wait for it to reach you and either reject delivery or return your order back to us for a refund please note, you will also be responsible for the shipping and we recommend using trackable services lost return items cannot be reimbursed.
Please check your junk / spam folder and ensure you have entered a valid email address. Let us know right away on support@sadamen.com if you believe you have given any incorrect details.
For best results we recommend using the Blue Clay Mask 2-3 times per week for best results. If you have sensitive skin, we recommend using this product twice a week.
We recommend using a warm towel to remove the mask. Alternatively, you can wash it off gently with your hands.
Yes! Our skincare products are vegan-friendly and our ingredients are sourced locally.
Yes! It is known that clay masks and facials dry your skin so this is why it is important to moisturize after removing the mask!

If you do suffer from either, you may experience a slight tingling sensation on your first use. However, please note our products do not contain any ingredients that might trigger eczema or rosacea – everyone is different and everyone’s skin reacts differently to certain skin care products. Therefore, it is best to check with your GP if you have any major concerns.
We are based in Melbourne; Australia and our ingredients are sourced locally. We also ship internationally.
Head over to our PARTNERSHIPS page and enter your details and a member of our partnership/wholesale team will get back to you asap!
To become a SADA MEN influencer, please email contact@sadamen.com and a member of our team will get back to you asap!
Our Blue Clay Mask has a shelf life of 24 months. Please store your products in a cool dry place.
Correct! Preservatives are necessary in order to make sure that your skincare stays at its most effective in different climates and environments. We have however, kept preservatives to a bare minimum – it is in our best interest to ensure the efficacy of our product and also ensure that bacteria don’t grow inside your SADA MEN mask.
If you miss your parcel and if it is then not collected from your local post office in 14 days, it will be sent back to our headquarters. If you would like to have it re-shipped, there will be a re-shipping fee of $12.50 AUD. If you would like a refund instead, we will refund you the amount of your order minus $20 AUD for the processing & return shipping costs. We are not held liable for parcels that have failed to be collected.
At the final stage of checkout, you will see an option to enter the discount code, you enter it there and then click apply.

If you have any problem finding it then please contact us at support@sadamen.com
Yes! Our SADA MEN Clay mask doesn’t contain any nasty ingredients. If you’re worried, we suggest consulting your GP or testing the mask on a small patch of skin either inside of your elbow or behind your ear.
The Australian Kaolin clay in our Blue Clay Mask detoxifies the skin by pulling out impurities from beneath the skin's surface. As the clay pulls all these nasties from below, you may find your skin breaks out. Don't panic! This is your skin detoxifying and the Blue Clay Mask is cleansing the skin surface.
Yes, redness after a clay mask application is normal. Your face may go red because Kaolin clay brings blood to the surface of your skin while it's pulling out impurities from your skin :)

Here are a couple of things that may help with your redness:

- Don't use hot water to rinse off your mask, use lukewarm water

- Try not to leave the mask on for more than 15 minutes. If it is completely dry and cracked then it has been too long. Ideally, it should be slightly tacky to touch - 10 minutes is all you need to see results.

- Use a soft damp face towel to remove the mask, if it is dry or too rough, you may damage your skin and cause more redness. Remember the skin on your face and neck is delicate.
Do you offer a money-back guarantee? Yes! We do have a 30-day money-back guarantee which means we will give you a refund if you are not happy with the results AFTER 1 month of consistently using our products. We do require before and after photos to understand your concerns, so please remember to take photos before starting with SADA MEN and have the photo digitally time stamped.

Your refund will be processed after we receive the returned products. Please note, you will also be responsible for the shipping and we recommend using trackable services lost return items cannot be reimbursed. See returns policy for more details.
What if I have an allergic reaction from using the products?

We will be happy to refund you as long as you provide us photos of your reaction and a signed document from a dermatologist that our product, the Blue Clay Mask reacted to your skin. If you have known skin allergies, we suggest consulting your GP or testing the mask on a small patch of skin either inside of your elbow or behind your ear.